Refund policy
Return and Refund Policy
Last Updated: October 25, 2026
At Golden Bridge, customer satisfaction is important to us. This policy explains the conditions and process for returning garden sheds, outdoor storage products, lawn mowers, and related equipment purchased from our online store.
30-Day Return Window
We offer a 30-day return policy from the date your order is delivered.
To request a return, contact our customer support team within 30 days of delivery. Returns must be approved and follow the instructions provided by our team.
Return Eligibility
To be eligible for a return, products should generally be:
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In their original condition, with all included parts and accessories.
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Returned with the original packaging where reasonably available.
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Accompanied by proof of purchase or order confirmation.
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Not damaged through improper use, unauthorized modification, or avoidable handling after delivery.
For garden sheds, lawn mowers, and other large equipment, please contact us before dismantling, repacking, or shipping the product back. We will provide return instructions appropriate to the item.
Products that have been assembled, installed, used, or modified may require additional inspection to determine return eligibility, subject to applicable consumer protection laws.
How to Request a Return
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Email support@goldenbridgei.shop within 30 days of delivery.
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Include your order number, the product name, and the reason for your return.
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Provide photographs if the item is damaged, defective, or incorrect.
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Wait for return authorization and instructions before sending the product back.
Please do not send products to our address without first receiving return instructions.
Return Shipping Costs
For returns due to a change of mind or an incorrect purchase decision, the customer is responsible for return shipping costs unless otherwise agreed in writing or required by law.
If an item arrives damaged, defective, or different from what was ordered, please contact us so we can review the issue and explain the available resolution. We will handle eligible cases in accordance with applicable law.
Any return shipping arrangements and costs for oversized items will be communicated before the return proceeds.
Refunds
Once a returned product has been received and inspected, we will notify you of the refund decision.
Approved refunds are processed within 10 business days after inspection.
Refunds are issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
If you have not received your refund after the applicable processing and banking period, please contact us.
Exchanges and Incorrect Items
If you receive an incorrect or defective item, contact our support team with your order details and supporting photographs. We will review the issue and advise you of the available solution.
Cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed for dispatch or shipped. Any applicable refund will be handled according to the circumstances and applicable law.
Contact Information
Golden Bridge
Address: 11631 SE Linwood Ave, Milwaukie, OR 97222, United States
Phone: +1 503-227-6594
Email: support@goldenbridgei.shop